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Featured on Facebook Not resolved

I saw an advertisment on facebook for Ashley JeweIs and I ordered a "H" Monogram bracelet for my daughter, it showed that it shipped on Nov 23rd, I pulled up the shipping information, again and again, but it showed nothing after that, no movement!I emailed the company December 19th asking what was going on with my order, I got a canned email response saying it must have gotten lost in transit, and they would resend it.

Here it is Dec 27th, I still have not received a confirmation that they have resent the item or a new shipping tracking number. I am out the money for the bracelet, and can't get anyone to respond to my problem.

They have terrible customer service!Do Not Order from Ashley Jewelry!

Review about: Selling Jewels And Advertising On Facebook.

I didn't like: I ordered something and never got it.

Review #980503 is a subjective opinion of a user.

1.0
Delivery Service
Exchange, Refund and Cancellation Policy
Customer service
Discounts and Special Offers
Advertised vs Delivered
Value for money
Reason of Review / Monetary Loss Poor customer service / $10
Preferred solution Full refund

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Nathalie
Candiac, Quebec, Canada #1333435

Hello,

I am in the same situation; I've cancelled an order in March 2017 and I haven't received my refond yet.

I have created a group on Facebook called Ashley jewels owes me and I'll love it if you can join it.

I don't them to win.

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