Product: Ashley Jewels Customer Care Clear all filters (16 of 16 reviews match)
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I will never buy from your company ever again and will advise my family and friends to stay well away.you had know problem taking my money but did not have the manners to answer my email.If you did not have the bangle the leases have sent me my money back. I do not...
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Anonymous
Thelma T. Salas

For the trillionth time since November 2016 I ordered a bracelet like everyone else u took our money quickly but taking forever to get my bracelet I have posted on social med...

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Ashley Jewels Customer Care
#1032756
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I purchased a few items from Ashley Jewels but had to cancel them. I respectfully asked for a refund and am constantly told that they are too busy. This company is a scam. I am contacting the BBB and also getting legal representation. They owe me over 160$ and I want...
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Anonymous
Nathalie

Hello,I am in the same situation; I've cancelled an order in March 2017 and I haven't received my refond yet.I have created a group on Facebook called Ashley jewels owes me a...

1.8
Product
Ashley Jewels Customer Care
I didn't like
  • Not being able to get ahold of anybody
#1022819
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I never ordered from this company, nor gave them my credit card number.I saw a charge in Jan, and tried contacting them every way possible. NO response to emails, no answer at phone number. Then in doing taxes, noticed a charge back in Sept also. Had to cancel my...
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Anonymous
SIG

My credit card was used to buy online. I never have heard of this company. At the time of purchase I was in the hospital!! Can anyone help me with this scammer. How did th...

Anonymous
Dina Jackson

I believe they have stolen my money didn't receive my items or a refund reporting them to the FBI and local Police because they have just took my $12.94 and won't return my mo...

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Ashley Jewels Customer Care
#1004084
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Ashley Jewels Customer Care Review

#975356
1.0
Details
Ordered some bracelets about 4 weeks ago - had some FB messages with them saying they would respond to my message soon but no response! I will be reporting them and shaming them on FB EVERY TIME THEY POST!!!
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Ashley Jewels Customer Care Review

#973564
1.7
Details
Have been emailing and asking for a refund since the beginning of November and have not received a reply or my refund - disgusting customer service
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Ashley Jewels Customer Care Review

#969784
This is what I get for all my multiple messages sent regarding my order: Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon. You people suck, and I will be looking into filing a lawsuit!!
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Ashley Jewels Customer Care Review

#861068
Worse service no response about shipping of product took money fast and no response... contacted credit card put in fraud claim.....got my money back
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I ordered the above pendant from ashley jewels back on the 12th November. It still says the order is unfullfilled I have messaged them through their messenger and sent several emails to them asking if the order will be fullfilled in time for christmas but have had no...
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Anonymous
Anonymous

I am having the same issue. I have emailed them twice with no response. Very frustrating!!!!

1.0
Product
Ashley Jewels Customer Care
I didn't like
  • Customer service sucks no reply to emails or messenger
#973934
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Paypal needs to close Ashley Jewels account so they cant steal anyone else's money!I wish I had read reviews before making purchase. I can't believe a business can continue to rip people off with so many complaints. It is a disgrace that a company can steal and not be...
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2.0
Product
Ashley Jewels Customer Care
I liked
  • Items advertised
I didn't like
  • No response or any tracking of goods ordered
#952127
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Ashley Jewels - HORRIBLE CUSTOMER SERVICE
DO NOT ORDER, I made a purchase through their Instagram promotion.They did not send me a purchase ticket or confirmation. I sent them a message about my purchase and their one and only response was for a screenshot of my receipt, which I sent. I have sent multiple...
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1.0
Product
Ashley Jewels Customer Care
I didn't like
  • Taking my money
  • You taking my money out of my account
  • Very poor customer service
#949152
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After 5 weeks of back and forth, wasted phony email tracking numbers they STILL sent the wrong thing and REFUSED to exchange it for the right thing.....I returned it and now they don't want to return my money.....this company should be put out of business!!!They make...
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Ashley Jewels Customer Care
#931547
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I wrote the company that I was unsuccessful in trying to place an order.I received several different automated replys. One that the site was unable to complete the transaction; another that my zip coded didn't match my address, another to use a different credit card...
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1.0
Product
Ashley Jewels Customer Care
I didn't like
  • Customer service cannot contact company directly
#864754
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This site is such a scam its not even funny!They are quick to take your money though!!!! I had to file a claim through paypal to get my freggin money back. Fake number on paypals website, no email response. They shouldnt be allowed to be in business!!!!!! I will be...
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Anonymous
Anonymous

I'm guessing I lost my money :( I haven't received any emails with any update for my order

1.0
Ashley Jewels Brookline, New Hampshire
Product
Ashley Jewels Customer Care
I didn't like
  • Quality
  • Terrible customer service
  • You taking my money out of my account
#858221
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This is one of the worst companies I've ever seen!!! Their products are so cheap and I have also emailed them about how cheap and never received a response (shocker) I have them another *** with a different style but same wording and talk about being totally...
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1.9
Product
Ashley Jewels Customer Care
I didn't like
  • Terrible customer service
  • Lack of response to my complaint
#856849
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