I ordered the double elephant keychain they had advertised, for my husband. He loves elephants and the money "supposedly" went to an elephant charity.
This was purchased on November 15th, 2016. PLENTY of time to have it by Christmas! They were QUICK to take the money and a couple days later, I received an email with a tracking number. Here it is, nearly 2 months later, and the item corresponding with the tracking number has NEVER left the original facility.
I've sent NUMEROUS of emails asking the whereabouts of the purchase. I keep getting the run arounds. I finally got fed up and asked for a refund. They told me they couldn't refund me my money.
Granted, it was only $12.95, but when you purchase something, big or small, you expect results...PERIOD!
On January 3rd, they sent me an email saying if in 3-5 business days, the status of the tracking number hasn't changed, they'd send me a replacement. Still have yet to hear anything back when I followed up in that time frame for a replacement.
Product or Service Mentioned: Ashley Jewels Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $13.
Preferred solution: Full refund.